Refund and Cancellation Policy

We want you to keep your RARE pair because you love it. Not because you are stuck with it.

The short version

• 14 days to ask for a return, from the day it arrives
• Our courier collects it. You send nothing yourself
• We check it within 24 hours and send your refund the same day by Instapay
• Must be unworn with the RARE label still on
• Sale items are final
• Cancel free any time before it ships

Cancelling

You can cancel free any time before your order ships. Just message us.

After it ships you cannot cancel, but you can still return it.

Returning

You have 14 days from the day it arrives to ask for a return or an exchange.

Message us on WhatsApp, Instagram or email. We will book the courier to come to you. You do not need to send anything yourself.

Have the item ready in its original packaging, and have your order number with you.

What return collection costs

The customer pays the collection fee. It depends on your area, and we will tell you the amount before we book it.

If the item is faulty, damaged, or not what you ordered, we pay. If the mistake is ours, it costs you nothing.

The condition it comes back in

For us to accept a return, the item must be:

• Unworn and unwashed
• Clean, with no marks, no smell and no changes made to it
• Labelled, with the RARE tags still attached
• In its original packaging

We check fairly. We are not looking for reasons to say no. But a pair that has been worn, or comes back without its label, cannot be sold again. So we cannot accept it, and we will send it back to you.

What cannot be returned

Anything bought on sale or on promotion is final. It cannot be returned or refunded.

Everything bought at full price is covered as normal.

Getting your money back

When your return reaches us, we check it within 24 hours.

If it passes, your refund is sent the same day by Instapay, for the full price you paid. We will ask for your Instapay number when we book the collection.

If it does not pass, we will tell you why and send it back to you. We never keep an item without explaining.

Exchanges

Wrong size, or you prefer a different pair? Tell us when you message and we will exchange it instead of refunding.

If it arrives faulty

Damaged, faulty, or not what you ordered. Tell us within 24 hours and we will collect it and refund or replace it in full. You pay nothing, including the collection.

Talk to us

+20 111 242 6100 on WhatsApp, fastest
@rare.eg on Instagram
rare-eg@hotmail.com, subject "Return Request: #YourOrderNumber"

Sunday to Thursday, 10am to 6pm. Closed Friday and Saturday.